
LandAirSeaTrackingKey/Pro®UserGuide
LandAirSea,Inc|UserGuide2010
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Problem:Downloadcompletesveryquicklyandamessagedisplaysthatsays“FailedtoCreateFile”.
Solution:Thereisnotenoughrecordeddata.Ifthereareonly1or2datapointsrecorded,Past‐Track
softwarecannotdownloadthedata.TakethedeviceforatestdriveandmakesurethattheGPSlightis
flashing.Driveforatleastafewminutesandtrytodownloadagain.
Problem:Windowsrecog nizes thedriversformyTrackingKeybutthePast‐Tracksoftwaredoesnot.
HowdoIgetPast‐Tracktorecognizethedriversforthekey?
Solution:IfthedriversfortheTrackingKeyareinstalledcorrectlyonyourcomputer,youmayneedto
assignthedriversinthePast‐Tracksoftware.
• First,verifythatthedriversareinstalledcorrectlyinWindows.InsertthekeyintotheUSBport.
• OpenDeviceMangerbyopeningyourstartmenuandright‐clicking
‘Computer’in
Vista/Windows7orright‐clickingthe‘MyComputer’icononyourdesktopinXP,andthenselect
‘Manage’
VistaDisplayXPDisplay
• ThiswillopenyourComputerManagementscreen.Double‐clickonDeviceManager.Clickthe+
signnexttoPortstodisplaythedriversforthekey.
• ThedriversfortheTrackingKeyshoulddisplayasfollowswiththeDeviceManager/Portsscreen
open.NotetheCOMportnumber.
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